MonaNiko.com
Effective Date: July 1st, 2023
Welcome to MonaNiko.com, your premier source for extraordinary art pieces. We aim to provide you with a satisfying shopping experience. This Return Policy outlines the terms and conditions that govern returns and exchanges of products purchased from our e-commerce art gallery website. By making a purchase on MonaNiko.com, you agree to abide by the return guidelines presented below.
1. Eligibility for Returns:
We understand that occasionally, you may need to return an item. To be eligible for a return, the following conditions must be met:
- The request for return must be initiated within 30 days from the date of receiving the order.
- The item must be in its original condition, including the original packaging, tags, and labels.
- Proof of purchase, such as the order number or receipt, must be provided.
2. Initiation of Return:
To initiate a return, follow these steps:
- Contact our customer support team via the designated channels to request a Return Authorization.
- Provide relevant details, such as the order number, reason for return, and any necessary images if the item is damaged.
3. Return Process:
Once you receive approval for the return, you will be provided with instructions on how to return the item. Please follow these steps carefully:
- Pack the item securely in its original packaging to prevent damage during transit.
- Include a copy of the order confirmation or receipt inside the package.
- Ship the package to the address provided by our customer support team.
4. Return Shipping Costs:
Unless the return is due to an error on our part (e.g., damaged or incorrect item), you are responsible for the return shipping costs. We recommend using a reliable shipping method with tracking to ensure the safe return of the item.
5. Inspection and Processing:
Upon receiving the returned item, we will inspect it to verify that it meets the return eligibility criteria. If the item is deemed eligible for a return:
- A refund will be processed to your original payment method, excluding the original shipping cost.
- Please allow 7 business days for the refund to reflect in your account, as processing times may vary depending on your payment provider.
6. Exchanges:
If you wish to exchange the returned item for another item available on MonaNiko.com, please indicate your preference during the return initiation process. If the new item is of higher value, you will be responsible for paying the price difference.
7. Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons. These items include but are not limited to personalized and commissioned artworks.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will arrange for a return or exchange and cover the associated shipping costs.
9. Changes to Return Policy:
We reserve the right to modify or update this Return Policy at any time. Changes will be effective upon posting on the website. Please review this policy periodically for any updates.
Thank you for entrusting MonaNiko.com with your art gallery purchases. We are dedicated to ensuring your satisfaction and providing a transparent and fair return process that aligns with our commitment to excellence.