MonaNiko.com
Effective Date: July 1st, 2023
Welcome to MonaNiko.com, your destination for discovering and acquiring remarkable art pieces. This Shipping Policy outlines the terms and conditions that govern the shipping and delivery of products purchased from our e-commerce art gallery website. By placing an order on MonaNiko.com, you agree to adhere to the shipping guidelines presented below.
1. Shipping Locations:
We proudly offer worldwide shipping to most countries and regions. However, please note that shipping availability may vary based on your location and any shipping restrictions that may apply.
2. Shipping Methods:
We provide various shipping methods to accommodate your preferences and needs:
- Standard Shipping: Estimated delivery within 5 to 10 business days.
- Express Shipping: Estimated delivery within 3 to 5 business days.
Please note that delivery times are approximate and can be affected by factors beyond our control, such as customs clearance and unforeseen delays.
3. Shipping Costs:
Shipping costs are calculated based on factors such as your location, the selected shipping method, and the weight and dimensions of the ordered items. You can view the shipping cost during the checkout process before finalizing your purchase.
4. Order Processing Time:
After placing an order, please allow 3 business days for order processing and preparation before the order is shipped. We take care to ensure that each art piece is carefully packaged to prevent damage during transit.
5. Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order’s progress. This allows you to monitor the status and estimated delivery date of your package.
6. Customs and Import Duties:
If you are ordering from a country outside the United States, your order may be subject to customs duties, taxes, and import fees imposed by your local customs authority. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. We recommend contacting your local customs office for more information.
7. Address Accuracy:
Please ensure that you provide accurate and complete shipping information during the checkout process. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
8. Failed Delivery Attempts:
Our shipping partners will attempt to deliver your package according to their policies. If multiple delivery attempts are unsuccessful, the package may be returned to us. In such cases, we will contact you to arrange for reshipment, subject to additional shipping charges.
9. Damaged or Lost Shipments:
In the rare event that your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will initiate an investigation and work with you to find a suitable resolution, which may include a replacement or refund.
10. Changes to Shipping Policy:
We reserve the right to modify or update this Shipping Policy at any time. Changes will be effective upon posting on the website. Please review this policy periodically for any updates.
Thank you for choosing MonaNiko.com for your art gallery needs. We are dedicated to ensuring a smooth and transparent shipping experience to provide you with the exceptional service you deserve.